terms and conditions of sale

AG Transfers is a service provided by the AUTO GO EURL Company with a share capital of 10 000 000.00 DZD.

Any order placed with the company AG Transfers requires acceptance of the terms and conditions of sale (hereafter) which are integral part of the transport contract signed between AG Transfers and its customer.

PRICES

The rates communicated by our booking system are given as an indication and they may vary depending on the desired time or season. To get a definite price please request a quotation.

The transfer rate is for direct non-stop ride from the pick-up location to the destination, ending immediately thereafter.

The quantity of transported Luggage will be proportionate to the vehicle’s capacity.

Our rates includes 19% of VAT on all services.

The prices indicated are all inclusive of taxes and includes the vehicle, driver service, transport insurance and the fuel. Tolls and parking fees that were not part of the planned trip will remain at the customer’s charges.

The given prices represents a price per vehicle, whatever the number of passengers (maximum of 1 to 3 passengers for sedans).

All the photographs published on our materials and websites are for illustration purposes only and are not contractually binding.

BOOKING

REGARDING PRIVATE TRANSPORT, BUSINESS TRANSPORT, TRANSFER AND PROVISION OF SERVICES

All Services should be booked in advance, together with the settlement of the agreed Service price.

The Service price is to be paid upfront in Euros prior to the Service execution.

All bookings for a Service should be made not later than 24 hours prior to the departure date and time

It should be performed by the Customer or a duly Authorized Representative.

All bookings should mention the pick up location of the Service, number of passengers and name as well as contact details of the beneficiary of the service if different from the Customer.

PERSONALIZED QUOTATION REQUESTS, FOR EVENTS, CONVENTIONS, MEETINGS, CONGRESSES…

Upon receipt of your request, we will send you an estimation based on the submitted information.
This quotation, as a part of a Service Confirmation, will have to be returned to us, dated, signed, stamped and sent back by email, with respect to both contracting parties.

The firm booking of the vehicle concerning our services ( PERSONALIZED QUOTATION REQUESTS, EVENTS, CONGRESS) will only be taken into account on receipt of a deposit of 50% of the price indicated on the quote, the balance being due 15 days before the service. With regard to the touristic and events transport, all cancellations must be made 24 hours prior to the start of the service.

All bookings canceled less than 24 hours prior to the start of the service will be fully charged. Booking by agreement or other means, will be allowed only for corporate accounts.

CANCELLATION

PRIVATE TRANSPORT, BUSINESS TRANSPORT, TRANSFERS AND PROVISION OF SERVICES

All booking cancellations must be made 24 hours before the start of the Service. Failure to do so, and for whatever reason, will result in a non-deductible fixed penalty equal to the amount initially agreed at the time of Booking.

SERVICES

The service is only valid once, but if it turns out that the customer didn’t show at the meeting location, the service will be definitely lost and won’t give any right to reimbursement.

If the Customer doesn’t locate the driver, He must contact AG Transfers immediatly to avoid to be charged the full amount of the service.

All waiting time exceeding an hour for airport arrival and 20 minutes for departure will be charged at the hourly rate specified in the price list of the vehicle class booked.
Any extra time started will be charged in full.
Any damages occurring in the vehicle interior will be at the customers charge.
No smoking is allowed inside the vehicle.

The use of a Seat Belt is obligatory.
Under no circumstances the client may require that the driver exceeds the authorized speed limit or commits traffic violations.
The responsibility of our drivers is engaged during the trip period, they are required to comply and enforce the laws.

AG Transfers keeps the rights to discontinue any ongoing service if the driver realises that the customer is committing any offence, for example use of narcotics, alcoholic drinks, but also if the behaviour of the passengers would endanger the safety of the driver or the hired vehicles, or if the passengers were insulting the driver.

DURATION AND LOCATION OF THE SERVICE

Unless mutually agreed by the parties prior to the start of the Service, it shall start on the day and time fixed in the contract, departing from the agreed location.

It shall end on the date and time when the customer is dropped off at the final location
All the costs of the service were freely defined between AG Transfers and the Customer prior to the start of the services.

They shall be mentioned on the contract that both Parties signed prior to the start of the service.

Are notably included in the Service, with no prejudice to any options agreed with the Customer:

  • The Vehicle as provided to the Customer;
  • The provision of a Driver;
  • The transported passengers’ insurance, the fuel, the mileages and the time agreed when you made the booking and / or when you signed the contract;
  • The transportation of the Customer’s luggage, in the limit of the vehicle’s capacity.

Not included in the Service :

  • the cost of tolls, parking, parking areas or entry to any places chosen by the Client and/or made necessary for the execution of the Service.
  • entrance fees to public or other places chosen by the Client and/or made essential for the execution of the Service.
  • entrance fees to public or other places.

AMENDMENT(S) IN SERVICE

Any amendment made to the route by the customer during the service and leading to a change of program may incur an additional charge payable on the spot or at the end of the service.

In case of amendment to the route or the duration of the journey by the customer, the driver will write them on his mission order and will have them signed by the person in charge. In the event of a modification of the duration or route by the sole decision of the customer, all costs that are incurred will be borne entirely by the customer.

REGULATIONS

All our services will be charged upon booking, excepted for the account holders.

Accept payment by Credit Cards (Visa, Mastercard, Amex), PayPal or Wire Transfer.

In all cases, the Customer, signatory of the booking, is solely responsible for the payment of the Service.

All additional services will be charged at the kilometre and hourly rate specified in the order form.

By express agreement, any rate unit (hour, kilometre, etc.) started is due.

LIMITATION OF LIABILITY

AG Transfers can under no circumstances be held responsible for any delays in transport due due to circumstances beyond its control: blocked road, bridge forbidden to traffic, diversion, flooded road, traffic jams, interventions on the road by police forces, customs or fire brigades, etc. (without this list being restrictive).

AG Transfers can under no circumstances be held responsible for delays because of unforeseen: strikes, weather conditions, attacks, riots, etc…(without this list being restrictive).

AG Transferts can under no circumstances be held responsible for delays directly resulting from an initial delay of a customer, or the need to carry out a journey, at the request of the customer, within a time obviously too short.

In the event where the vehicle is immobilized during the journey caused by a mechanical failure, an accident or a damage (theft, damage), AG Transfers will endeavour to insure continuity of the journey, with either one of its vehicles or with a vehicle chartered from another company and will undertake to inform the customer.

Luggage and other customer belongings remains Under the responsibility of the transported passenger.

The Driver is under an obligation to comply with the Various regulations governing the circulation of Vehicles and to ensure, in the execution of the Service, that the necessary measures are taken for the safety of the occupants of the Vehicle and for the good preservation of the Vehicle.

Thus, the Driver expressly holds the right to decline any and all instructions and/or requests from the customer which he considers likely to compromise the safety of the occupants of the vehicle and/or the proper conservation of the vehicle.
The number of authorized passengers (including the Driver) is the one indicated in the technical characteristics of the Vehicle. It will never be surpassed.

Damage of any kind caused to the Vehicle and/or other vehicles (e.g. during the unintentional opening of the doors) will be at the expense of the Customer unless it can be proven that it was caused by a third party.
The Vehicle’s passengers, the Customer’s employees, service providers and guests do not qualify for the status of Third Party.

Animal transportation is not allowed.

If the Company is unable to provide the Vehicle specified in the contract, the deposit will be refunded, unless both parties agree to provide another vehicle.

The company has the right not to carry out the service in the event of unforeseen circumstances, a fortuitous event, caused by a third party or any other event that may represent a safety risk to the Customer, his/her guests, employees, Driver or Vehicle.

In this context, the total or partial non-completion of the service will not entitle the Customer to any compensation.

The Company bears no liability for the custody of any luggage or any other objects, property, clothing, effects, etc. left in the Vehicle during and after the Service.

All the photographs published on our materials and websites are for illustration purposes only and are not contractually binding.

INSURANCES

Responsibility of AG Transfers will be limited by the conditions stipulated in our insurance contract.

Our fleet is fully insured for passenger transport as well as for all bodily Injuries with our insurance company, which covers professional civil liability, in compliance with the regulations.

The Instructing Party shall have the faculty to subscribe to a complementary Insurance policy at its own expense to cover the cancellation costs, the repatriation costs or the transported luggage, without this list being limited.

PERSONAL DATA COLLECTION

AG Transfers company is strongly committed to respect the privacy of its customers.

The information supplied and other data provided are not used for any other purposes other than improving the service provided and will under no circumstances be disclosed to any third parties.

POLICE/SECURITY REGULATIONS

Both the vehicle and driver will carry all the necessary documents for the smooth execution of the journey.

In conformity to the law enforced on all public areas, It is strictly forbidden to Smoke on-board of our vehicles.

In adherence with the regulations governing pubs, it is forbidden the consumption of any beverage of alcoholic content on board of our fleet of vehicles.

The use of the seat belt is required by all the passengers in the vehicles with this equipment.

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